Unwieldy Legal Process

Galle Saliman were engaged to process map an historical, complex and multi-agent legislative arrangement that has become unwieldy, inefficient and at risk of reputational collapse. Cases in the courts were subject to significant back-log and many of the summons issued were simply disregarded.

Current State System Analysis

Our work commenced by undertaking consultation with providers to understand system capability, and provide a series of process maps for each point of entry into the system and potential outcomes. The process map helped articulate some of the issues with the current arrangements, and illustrate situations in which summons were not reaching defendants.

Options Evaluation

The key pinch-points and actual critical issues with the current system were drawn out and enabled the next tranche of work to take advice from key personnel and draft six options.

These options were reviewed pending presentation at workshops with the key stakeholders from different and varying jurisdictions involved in the actions leading to the generation of a summons and within the court system responsible for processing those to a conclusion.

Preferred Option

The project to date has consisted of determining a hybrid option that has general consensus in outline as the preferred new model of delivery. The combination of options has allowed different agencies to continue to operate in different ways based on their scale but feeding into a common prosecution process.

Next Steps

The third element of work is to establish the veracity of the option developed and to determine what regulatory changes will be required. Pursuant to this, the stakeholders will again be drawn together to check and confirm the proposed preferred model pending its passing into the process of being committed. This element of work is expected to occur in 2025.

Client: Undisclosed

Date: 2024

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